As a veteran carpet cleaning business owner, and certified carpet rug and upholstery cleaner, many people tell me that they need to save money on carpet cleaning these days. They need their carpet cleaned and they want to find an affordable price. They use phrases to describe the prices they have been quoted such as “that’s a large chuck of change,” and words like “exorbitant.”
I tell them that all carpet cleaners are not the same, there are good and bad, and “you get what you pay for.” Then I try to provide them with information to help them reassess their conclusions.
Firstly, it’s important to understand carpet, why it needs to be cleaned and how.
Wall-to wall carpet is usually made of nylon or polyester, or wool, with a polypropylene backing. The backing doesn’t need to be cleaned and should not ever get wet as the result of carpet cleaning. Carpet makers tell us that we MUST get our carpets professionally cleaned at least every two years, and by an IICRC Certified firm (Institute of Inspection, Cleaning and Restoration Certification). If we do that, the carpet remains fully under warranty for about seven years, depending on the terms of your particular carpet warranty.
Folks, carpet cleaning may cost you around three to five-hundred bucks for a house every one to two years, if you vacuum regularly. But the cost of replacing carpet is about ten to twenty times that much!
So let’s not get too hung up on finding the cheapest price.
Here are some of the things people have shared with me, that have happened to them as a result of hiring “bargain” carpet cleaners:
-The company doesn’t have reputable, well-serviced equipment and if fails, or in some cases damages the carpet.
-The company sends out employees who look scary and don’t have a good appearance.
-The company sends out employees who cannot speak English.
-The company sends out employees who have an attitude.
-The company never shows up. This is common on smaller carpet cleaning jobs, because if they get a bigger job that day the will just “blow you off.”
-The carpet dries slowly, sometimes taking days and days. By that time there are water marks and a bad smell (mildew).
-The company sends out employees who don’t honor the original quote given on the phone and want to charge much, much more for a full “deep” cleaning. This is called “Bait and Switch.”
By the way, all carpet cleaning jobs should be “deep” cleaning.
There is only two ways to do a carpet cleaning job, the right way and the wrong way. Any carpet cleaning job should be a thorough cleaning with all pre-conditioning included. This will deliver a thorough result, totally clean, without returning spots. That way you get your money’s worth, and you won’t need the service for about another year.
I do recommend ordering “Scotch Guard” or “Dupont Teflon” being applied as well. It will cost a little more but it is well worth it. Just be sure your carpet cleaning professional is IICRC Certified, to ensure they are selling you the service using the best products. You can check this at the IICRC website. Just search in Google for” IICRC,” or “certified carpet cleaner”.
Also make sure the company has a great guarantee. What often happens is this: a consumer does a bunch of price-shopping on the phone, and believes they got a great bargain on carpet cleaning. The job is done, but when the carpet dries it looks bad, and the customer calls the company back they get voice-mail-and no reply to their calls.
My company offers a thirty-day guarantee against returning spots. Our motto is “if the spots come back, we come back.” You should not accept less.
Now you may be reading this article and wondering “how will I know if I am being overcharged?” Well, what I recommend is to call two or three previous clients of the company you are going to hire, and just ask them if they recommend the company. The company should provide you with references if you ask.
You may have been looking for affordable carpet cleaning. What I am suggesting is that whether you own your home, or you are renting a house and you need a carpet cleaning after you move out, who can afford to get ripped off? It’s really well worth it to hire a company with a great reputation in the area, and one who can demonstrate real credentials.